USER EXPERIENCE DESIGNER
APLM cloud assessment tool is a software solution that helps organizations evalute their IT infrastructure and determine its readiness for migration to the cloud
UX FOR CLOUD MIGRATION TOOL
As a Sole designer, I was responsible to carry out end to end UX Process from research to final delivery collaborating and co-designing with user from the initial stage of the project.
MY Role - UX Designer
Timeline - 4 month
Skip to Design
About
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HCL Smart Cloud Team reach Out to DC-XD India team with a request to Revamp the UX for their legacy Cloud assessment tool ,In the current context they where using multiple tools for data discovery , Migration planning and Disposition.
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The team wanted a Unified seamless experience for their end user through a single platform with technological implementation layer of AI/ML.
What is Cloud Migration ?
Cloud migration is the process of moving applications and data from one location, often a company's private, on-site ("on-premises") servers to a public cloud provider's servers, but also between different clouds.
Cloud Assessment phase
Cloud Assessment phase after client is onboarded
Planning phase includees defining migration goal , Identify Key Stakeholders and required number of resources,allocation of budget and risk analysis
Planning
Discovery phase is where capturing of inter-dependencies and interface between applications within a business unit, applications across business units, and interdependencies/mapping between applications and the underlying infrastructure as part of this activity.
Discovery
Assessment
Teams of architects and consultants focus on qualitative assessment by profiling of each of the business applications is done through a quick application analysis by capturing critical information about existing IT infrastructure, processes ,policies, business usage and expectation. leverage questionnaires to assess the existing IT architecture.
In-depth
Assessment
Standardized assessment tool that enables bring capabilities for data gathering from multiple source , analysis and planning of migration of large number of applications.
This tool os used as an advisor and decision assistant and measure the cloud fitment of applications and gaps , and at the end list out the go/no-go treatment plans.
Design Process
Followed Process
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Identify stakeholder/persona for current system to gather information
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Evaluate existing tool - Heuristic Evaluation
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UX Audit and Business process review of existing system/tools/process
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Plan for interview and Prepare Questionnaire
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Interview Session - with Identify persona and capture answers/insights in questionnaire
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Analysis and Synthesis of the Capture Information and Finding Insight
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Finalize User Persona and User Journey Map with Problem Statement
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Brainstorming Session w.r.t Problem Statement with Solutions/Concepts/Methodology
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Feature Priotization Workshop with team
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Design User-flow and Wireframe , Review it with the Stakeholder and Incorporate feedbacks
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Design UI Component and Visual Style Guides.
Final Concept design prototype and Developer Hand-Off
Key Stakeholders
Individual Stake holder participate in the different phases of assessment
Key User
User Requirement Research
Persona
User Journey Mapping
Plan and conducted Interview with the Key User.
Gather the Info on
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Need
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Goals
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Responsibility
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Pain Points
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Expectations
Map the user journey and experience to achieve their day to day goal.
Consolidating GAPS
Prioritization
Problem thats lead to broken working experience.
Because of the multiple requirement/Problem of the user , Feature Prioritization against the User Problem/Requirement became necessary for the MVP.
Feature/Task List As Per User Requirement
Creating User Flow for the task
Listing all the feature / Task for the MVP against the User Requirement
UX Design Intervention
Combined the functionality of different tool for the unified experience through a single application
User Defined Dashboard for real time assessment monitoring and give clarity in communication between the client and consultant.
Modern Visual expereince for Diagram Graph,Business Map,Dashboard graph.
A cohesive experience of assessment for the consultant, with the Technological Intervention of AI-BOT Recommendation, Reducing the dependency on spread sheet computation and human intelligence.
Introduction of Event based Audit log that records system events,application events and user events.
Information Architecture
Style Guide
Wireframe & Prototype
Detail design cannot be published
Data Collection
Assessment Page
Solutioning Page
Dependency Diagram
Business Maps
Dashboard
Impact
Learning
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Learning the Business work flow from end to end became necessary to eventually understand the Important touchpoint , where UX can interfere for problem solving and experience creation.
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In-Case of revamping the experience for legacy Software Solution , Good start is have a contextual enquiry with the user for the existing platform to know the UX Gap.
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If Application Domain is to technical for the designer, It became necessary to not work in silo and include a SME / Co-designed with the user itself for design.
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A real feel prototype make more sense to the user, then just taking feedback on a static screen.
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Start working on every aspect of design in parallel such as UX and Visual Design.